Concept Note

“The Workshop on Orientation and Reinforcement of the BFIs’ Code of Conduct”

18th January 2023

Hyatt Regency Phnom Penh Hotel

About the Workshop

The Banks and Financial Institutions’ Code of Conduct (BFIs’ Code) and Lending Guidelines (LG) were adopted in early March 2022 by the Association of Banks in Cambodia (ABC), Cambodia Microfinance Association (CMA), and Cambodian Association of Finance and Technology (CAFT). The BFIs’ Code of Conduct was initiated and adopted in line with the National Financial Inclusion Strategy 2019-2025, to ensure sustainable development, and resilience, promote and strengthen consumer protection, and enhance the ethics and professions in the Banking and Financial Institutions.

This Workshop is conducted to review the implementation of the CoC and LG by all members of the three associations after one-year pilot execution and provides a necessary refresher for the members. The workshop also aimed to present and discuss about way forward for the implementation of the BFIs’ Code of Conduct and LG to all members.


1. To present the results of the implementation of BFs’ CoC and Lending Guidelines (LGs) in 2022.

2. To orientate and reinforce of the implementation of the BFI’s CoC and LG.

3. To present on the update of the Financial Sector Health Monitoring Framework and LG’s Dashboard; and

4. To present the 03-Year-Adaption Roadmap of the CoC and LGs 2023-2025.

Expected outcomes

1. The Executive level of BFIs and including the Branch Managers (BMs) are well-oriented about CoC and LGs and their adoption progress.

2. The Executive and BMs of BFIs are aware of Financial Sector Health Monitoring Framework and LG’s Dashboard

3. The Executive and BMs of BFIs are aware of the 03-year adoption of CoC’s Roadmap and LG and are ready to take a full adoption.


Expected Participants

1. Number of Participants: 200 physically, and 500 on ZOOM

2. Position of Participants: Senior Executives and Branch Manager



The Workshop on Orientation and Reinforcement of the BFIs’ Code of Conduct”

Date: 18th January 2023

Time: 8:00 A.M – 12:00 P.M

Location: Hyatt Regency Phnom Penh Hotel and Zoom



08:00 - 08:30
Registration (Virtual and Physical)
08:30 - 08:35
Introduction by MC and the National Anthem
08:35 - 09:00
Welcome Remarks
• Welcome Speech by Mr. Raymond Sia, Chairman of the Association of Banks in Cambodia (ABC) • Remarks by Mr. Sok Voeun, Chairman of Cambodia Microfinance Association (CMA) • Remarks by Mr. Remi Pell, Chairman of the Cambodian Association of Finance & Technology (CAFT) • Opening Remarks by H.E Rath Sovannorak, Director General of Banking Supervision of National Bank of Cambodia
09:00 - 09:10
Photo Session
09:10 - 09:30
• Summary Report of Implementation of BFs’ Code of Conduct in 2022
- Mr. Heng Koy, General Manager of ABC
09:30 - 09:50
Break and Refreshment
09:50 - 10:30
• Orientation and Reinforcement of the BFI’s Code of Conduct and Lending Guidelines, Responsible Business Conduct, Advertising, and Fair Competition in the Market • Three years BFI’s Adoption Roadmap 2023-2025
- Mr. Sok Voeun, CMA Chairman and ABC Chairman of Financial Inclusion Committee - Mr. Ngor Lyko, ABC Vice-Chairman of Financial Inclusion Committee
10:30 - 11:00
• Presentation on the Update of the Financial Health Sector Monitoring Framework and Lending Guidelines.
- Mr. Oeur Sothearoath, CEO of Credit Bureau (Cambodia) Co., Ltd.
11:00 - 11:30
Q&A Session


Jan 18 2023


08:00 - 12:00


Hyatt Regency Phnom Penh
#55, Street 178, Sangkat Chey Chumnas Phnom Penh, 12206 Phnom Penh, Cambodia